SummitWorks
Stabilizing Operations in Rapid Expansion
Industry
B2B Technology Services
Company Size
300–600
Duration
3 Months
The Situtation
Growth began to strain daily operations
SummitWorks experienced rapid growth driven by new enterprise clients and expanded service offerings. Teams scaled quickly, but internal operations did not evolve at the same pace.
As volume increased, execution became increasingly reactive. Decisions were often delayed while teams waited for alignment, and operational issues escalated upward more frequently than before.
Despite strong leadership intent and capable teams, the organization began to feel stretched. Progress continued, but stability became harder to maintain as pressure increased.
The Constraints
Denver worked within several non-negotiable realities
SummitWorks operated with lean operational teams and limited excess capacity during peak delivery periods. Core systems were already under load, leaving little room for disruption or experimentation.
Leadership needed immediate stabilization without slowing growth initiatives. Any changes introduced had to integrate smoothly into existing workflows while supporting continued expansion.
Denver’s Approach
Designing stability into everyday execution
Denver began by analyzing how operational decisions were made under pressure. Rather than introducing new systems, the focus was on strengthening existing decision paths and clarifying ownership at critical points.
Execution rhythms were adjusted to reduce firefighting and improve predictability. Escalation thresholds were clearly defined so teams could resolve issues independently whenever possible.
Selective automation and reporting improvements were introduced only where they reduced operational noise and supported faster leadership awareness.
Outcome
Stability restored without slowing growth
01
Fewer Escalations
Operational issues were resolved closer to the source, reducing leadership intervention.
02
Faster Response Times
Clearer decision ownership shortened resolution cycles.
03
Improved Predictability
Teams delivered more consistently during high-growth periods.
Reflection