RelayPoint
Aligning Leadership in a Growing Organization
Industry
Enterprise Technology
Company Size
500–1,000
Duration
4 Months
The Situtation
Leadership alignment became harder to sustain
RelayPoint experienced steady growth across multiple business lines, supported by a strong and experienced leadership team. As the organization expanded, decision-making became more distributed across functions and senior leaders.
While this enabled faster local action, it also introduced inconsistency. Decisions with similar implications were handled differently across teams, leading to confusion, rework, and repeated alignment discussions at the executive level.
Leadership recognized that the issue was not intent or capability, but the absence of a shared decision structure to support scale.
The Constraints
Denver worked within several non-negotiable realities
RelayPoint operated with a senior leadership team accustomed to autonomy and direct ownership. Any attempt to centralize decisions risked slowing execution or undermining trust.
Existing governance forums and reporting mechanisms were already in place and could not be replaced wholesale. Improvements needed to work within these structures while increasing consistency and clarity across leadership decisions.
Denver’s Approach
Creating shared decision logic without centralization
Denver began by mapping how leadership decisions were made across functions, identifying where variation created friction or slowed execution. Rather than redefining authority, the focus was on making decision logic explicit.
Clear decision categories were introduced to distinguish which decisions required cross-leadership alignment and which could remain local. Escalation paths were clarified to reduce ambiguity and prevent unnecessary executive involvement.
Operating rhythms were refined to reinforce these decision boundaries, ensuring alignment occurred predictably rather than reactively.
Outcome
Leadership alignment improved without added friction
01
Fewer Executive Escalations
Reduction in issues requiring repeated leadership intervention.
02
Faster Alignment
Clearer decision logic shortened cross-functional alignment cycles.
03
Consistent Direction
Teams received more consistent guidance across functions.
Reflection